All orders processed at TonysSewingMachine.com are processed upon receipt of authorized payment. Ground shipping is available to the Continental United States from our retail location in Biddeford, Maine. Products may also ship directly from our vendors which may take an extra day of processing before it is shipped.
Customers will receive a tracking number once their order is shipped.
If your product is damaged in transit or is defective in any way, we will gladly replace it. Call us at (207) 283-3033, or send an e-mail to firstname.lastname@example.org. Please remember to include your order number.
OUR SATISFACTION GUARANTEE
If you are not satisfied with any item you have purchased from us, you may return it for full refund or credit within 30 days from the date of purchase. To return an item, you must have a Return Merchandise Authorization number (RMA). Please call (207) 283-3033 to request an RMA number, or send an e-mail to email@example.com. Your order number will be required.
Returned items should be in their original packaging.
Shipping is non-refundable. Customer is responsible for return shipping unless otherwise agreed upon.
Refunds will be credited to the credit card originally used to purchase the item. Store credits are also available.
Online Shopping Security
At TonysSewingMachine.com we make the security of data submitted online our highest priority. That's why we use the latest SSL data encryption technology provided by Americart ® to protect customer information. Americart's Secure Socket Layer (SSL) encryption system provides for secure transmission of sensitive credit card information. Americart holds a Verisign Secure Server Authenticity Certificate and their site is aslo tested daily by ScanAlert Hacker Safe (click for info).